I am so disappointed. This company seems to have a great reputation from what I could find online. They have rejected my credit card twice. There is nothing wrong with my big, famous bank brand VISA that right now has a balance of zero dollars and zero cents. The first time I called the card company. They said that they did not decline the transaction, there is no reason why they would have declined it, and that NOBODY HAD TRIED TO DO A TRANSACTION. I thought maybe I entered the number incorrectly.I next tried paypal. But paypal wanted me to enter the password for my bank in the middle of the transaction. My bank has been connected to paypal for years, I don’t have to enter the password while making a purchase. That never happened before. I was already suspicious so I cancelled the transaction.I went back and tried the same credit card again. I thought if this is a scam, they already have the information for this card, I won’t be giving them even more information about how to access my money in a different way (a little late, I know, but I used “get a text” instead of entering a password on paypal). I was very careful and triple checked that I had entered the correct numbers. It was supposedly declined again.I don’t know what’s happening but this is not right. I never have problems using my card, there is no reason for this to be a problem. Whatever is happening, they are incompetent or lying. Either way, I don’t trust them anymore.I was careful about choosing what looked like the best vpn company for me. Again, this company seems to have a great reputation online.This incident has me concerned about someone trying to fraudulently use this credit card. I have learned that I can keep the card locked through the phone app or website. Lock/unlock are instant so I can keep it locked and only unlock it when I want to use it, then immediately lock it again. I have actually locked all my cards this morning, and will keep them locked. It’s great protection from fraud. I also have my credit frozen with the three credit reporting agencies: equifax, transunion, and experian. Nobody can get credit in your name when your credit is frozen. You can temporarily lift the freeze when you want to apply for credit. It’s free and mandated by US law. A fraud alert does not stop people from getting credit in your name. Those for a fee companies that watch your credit can’t stop someone from getting credit in your name. A freeze on all three agencies will stop anyone from getting credit in your name. I saw someone said they used Paddle to process payments. For me they used a company called Cleverbridge. Don’t know if it’s significant, but thought I’d mention it.Turns out that Cleverbridge is based in Germany with an office in Chicago. Why do they need 24 hours to “manually” process the charge? Why would they not even attempt the charge, according to the card company? This payment should have slid through an American company very quickly. This actually just makes me more suspicious. The email saying my card was rejected has a big obvious option to try another payment method. (Big green rectangle in the middle of the page.) What if I tried something else and it was also “not authorized”, and I was presented with “try another payment method” again? Why was I asked to enter my bank’s password in the middle of a paypal transaction? What if they are simply gathering ways to access your money?Has this happened to anyone else??Not only am I disappointed, but I trust everyone a little bit less because of Hide.me’s good reputation. How can I trust anyone?Update 10/10/2022: Forced to prove myself or have this review removed. So I sent proof. So you will all know what happened.Update 10/18/2022: I provided my info and have heard nothing back. No thank you for sharing your private info with us at our request/threat. No so sorry we had no idea our payment service was corrupt. Nothing. At least this review is still here, so far.10/26/2022: They are asking for screenshots of my browser history proving when I was on their site. I don’t have that. I have sent the 2 emails from them saying my payment was not authorized, both dated. I have sent another email from them asking about paypal which proves I initiated the paypal payment. I sent a screenshot of my credit card account showing I was not rejected for lack of funds. I am not going to send what they’re asking for so this review may be deleted. Be warned. My entire purpose here was to warn you that their payment operation is not right. In fact, be warned that trustpilot may delete my review because I don’t provide what they’re demanding but I don’t have, after I have cooperated as much as possible. They’re acting like I’m the one who did something wrong. I don’t appreciate it.Wow. Hideme vpn responds with NO APOLOGY for me. Don’t care about the customer.Show more
