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Zoom Review (2024): Pricing, Pros & Cons

Zoom is a widely-used cloud-based video conferencing service that enables virtual meetings, live chat, and collaboration through audio and video communication, supporting webinars, screen sharing, and real-time messaging across various devices.

0%
Ease of Use
94%
Features
94%
Value For Money
93%
Customer Support
94%

What is Zoom?

Zoom is an all-in-one intelligent collaboration platform designed to streamline connectivity, enhance collaboration, and drive innovation for businesses and individuals. Founded in 2011 and headquartered in San Jose, California, Zoom has emerged as a leading communications technology company. It integrates diverse solutions such as team chat, phone, meetings, omnichannel cloud contact center, AI companion, and whiteboard into a single offering. Celebrated for its easy-to-use interfaces, robust features, and commitment to security, reliability, and continuous innovation, Zoom is a leading choice for video conferencing and online collaboration.

What is Zoom good for?

Zoom excels at facilitating seamless, dynamic connections and fostering meaningful collaboration across geographic boundaries. It is particularly adept at hosting video conferencing, online meetings, distance learning, and virtual social gatherings. The platform supports today’s collaboration needs with features such as high-quality video, breakout rooms, polling, and file sharing within its ecosystem. In addition, Zoom’s versatile communication tools, including cloud-based contact centers and an integrated phone system, make it an indispensable resource for businesses looking to enhance their remote communication capabilities in the digital age.

Who should use Zoom?

Zoom is designed for a wide range of users, including businesses of all sizes, educational institutions, healthcare professionals, government agencies, and individuals seeking reliable remote communication and collaboration solutions. Its tiered pricing structure accommodates diverse needs, from basic functionality for small teams or personal use to comprehensive, advanced features tailored for larger organizations and enterprises. In addition, Zoom’s ease of use, scalability, and robust security features make it an ideal choice for anyone looking to host secure, efficient, and dynamic virtual meetings or events.

Zoom Company Details

Zoom Video Communications, Inc., the company behind Zoom, is a distinguished communications technology company founded in 2011. Based in San Jose, California, Zoom Video Communications has quickly become a major player in the remote communication and collaboration industry, serving a global audience. By the end of fiscal year 2020, the company reported significant growth, underscoring its importance in facilitating digital interactions. Zoom’s rise has been supported by strategic investments, including significant funding rounds prior to its initial public offering (IPO) in 2019. The company’s workforce has grown significantly since its inception, reflecting its growing operational and development needs. With a focus on innovation, reliability, and user-centric design, Zoom Video Communications continues to redefine digital communication standards for businesses, educational institutions, and individuals seeking efficient, secure, and intuitive communication solutions.

Company Name: Zoom Video Communications, Inc.

CEO Name: Eric Yuan

Est Year: 2011

Employees: 5001-10000

HQ Location: San Jose, California, United States

images (52)
Eric Yuan
CEO

Zoom Demo & Media

Zoom Top Features

Contact Management

Easily organize and access contact information for seamless communication.

Scheduling

Effortlessly plan and coordinate meetings with built-in scheduling tools.

Attendee Management

Efficiently manage attendee lists and permissions during meetings.

Presentation Tools

Engage your audience with interactive and dynamic presentation features.

Screen Sharing

Share your screen to illustrate ideas and collaborate in real time.

Electronic Hand Raising

Facilitate orderly discussions by allowing participants to digitally raise their hands.

On-Demand Webcasting

Broadcast pre-recorded content for flexible viewing at any time.

Presentation Streaming

Stream live presentations to a wider audience for increased engagement.

Record & Playback Capability

Record meetings for future reference and playback at your convenience.

Two-Way Audio and Video

Enable clear and seamless communication with audio and video interactions.

Pros of Zoom

  • Generous free account
  • Competitive Pricing
  • Stellar performance
  • Rich features
  • User-friendly interface
  • Prompt support resolution
  • Cons of Zoom

  • No toll-free dial-in for US/UK
  • Limited invitation customization
  • Mixed privacy/security response
  • Zoom Pricing

    Zoom offers a tiered pricing structure to meet different user needs. Basic is free and allows hosting for up to 100 participants with a 40-minute per call limit. Pro, at $14.99/month or $149.90/year, allows 100 participants with a 30-hour call limit, expandable with add-ons. Business and Enterprise plans are designed for larger organizations and offer advanced features such as branding, larger participant limits, and unlimited cloud storage for recordings, with pricing based on size and features.
    Basic
    Free
  • Meetings: up to 40 minutes per meeting
  • Number of meetings: Unlimited
  • 100 Attendees per meeting
  • Whiteboard Basic
  • Group Messaging with Zoom Team Chat
  • Mail & Calendar, Client
  • NEW Clips Basic
  • NEW Notes
  • Pro
    $15.99
  • Meetings: up to 30 hours per meeting
  • Number of meetings: Unlimited
  • 100 Attendees per meeting
  • Whiteboard Basic
  • Group Messaging with Zoom Team Chat
  • Local & Cloud Recording Capability
  • Custom Personal Meeting ID
  • Mail & Calendar ,Client & Service
  • NEW Clips Plus
  • NEW AI Companion
  • Cloud Storage 5GB
  • Essential Apps Free premium apps for 1 year (terms apply)
  • NEW Clips Basic
  • NEW Notes
  • Business
    $21.99
  • 10 or more host accounts
  • Meetings: up to 30 hours per meeting
  • Number of meetings: Unlimited
  • 300 Attendees per meeting
  • Whiteboard
  • Group Messaging with Zoom Team Chat
  • Mail & Calendar ,Client & Service
  • NEW Clips Plus
  • NEW AI Companion
  • Cloud Storage 5GB
  • Essential Apps Free premium apps for 1 year (terms apply)
  • NEW Clips Basic
  • NEW Notes
  • Extras: SSO, managed domains & more
  • NEW Scheduler
  • Business Plus
    $26.99
  • Meetings: up to 30 hours per meeting
  • Number of meetings: Unlimited
  • 300 Attendees per meeting
  • Whiteboard
  • Group Messaging with Zoom Team Chat
  • Mail & Calendar ,Client & Service
  • NEW Clips Plus
  • NEW AI Companion
  • Cloud Storage 10GB
  • NEW Clips
  • NEW Notes
  • Extras: SSO, managed domains & more
  • NEW Scheduler
  • Phone Unlimited regional
  • Translated Captions
  • Workspace Reservations
  • NEW Visitor Management
  • Enterprise
    Contact Us
  • Meetings: up to 30 hours per meeting
  • Number of meetings: Unlimited
  • 1000 Attendees per meeting
  • Whiteboard
  • Group Messaging with Zoom Team Chat
  • Mail & Calendar ,Client & Service
  • NEW Clips Plus
  • NEW AI Companion
  • Cloud Storage Unlimited
  • Essential Apps Free premium apps for 1 year (terms apply)
  • NEW Clips
  • NEW Notes
  • Extras: SSO, managed domains & more
  • NEW Scheduler
  • Translated Captions
  • Workspace Reservations
  • NEW Visitor Management
  • Phone Full-featured PBX
  • Rooms & Webinars
  • Zoom Price Comparison

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    What Kind of Support Zoom Offers?

    Zoom provides efficient customer support, known for its responsiveness and effectiveness. Users can access help through multiple channels, including live chat, email ([email protected]), and an extensive online knowledge base. In addition, Zoom offers phone support in certain regions, ensuring that users receive timely assistance with their questions and technical issues. Overall, Zoom’s customer support exemplifies their commitment to user satisfaction and reliability.
    Email Support
    Live Chat
    Tutorial Videos & Documentation
    Phone Support
    Tutorial Video & Help Documentation

    Zoom FAQs

    Zoom is a legitimate communications technology company founded in 2011 and headquartered in San Jose, California. It is recognized worldwide for providing a comprehensive platform for video conferencing, online meetings, and collaboration for businesses, educational institutions, and individuals.
    Yes, Zoom is worth paying for, especially for businesses and individuals who require advanced features and capabilities. With tiered pricing structures, Zoom offers significant value through features such as extended call limits, increased participant capacity, and additional collaboration tools, making it a robust solution for professional and personal communication needs.
    Zoom offers integrations with a wide range of software to increase productivity and streamline workflows. These include integrations with email clients, calendaring systems, project management tools, CRM systems, and educational tools, among others, for a more immersive and dynamic collaboration experience.
    Zoom prioritizes the security of its platform through end-to-end encryption, strong access controls, and compliance with global privacy standards. Continuous updates and security enhancements further solidify Zoom’s commitment to protecting user data and privacy.
    Yes, Zoom can be used for large events or webinars with specially designed plans that support hundreds to thousands of attendees. Features include attendee registration, live streaming, Q&A, and polling tools, making it ideal for hosting large virtual events.
    System requirements for using Zoom include a stable Internet connection, a compatible operating system (Windows, macOS, Linux, iOS, Android), a webcam for video calls, and a microphone and speakers for audio. Specific requirements vary depending on the features and functionality being used.
    Yes, Zoom meetings can be recorded, allowing participants to capture video, audio, and shared content. This feature is available to all users, with options for local or cloud storage depending on the subscription plan selected.

    Platforms Supported

    Review Method

    At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

    Affiliate Disclosure: BeginDot is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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