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Best Zendesk Alternatives & Competitors

Find great alternatives to Zendesk and the top Zendesk competitors based on user reviews and ratings. Compare Zendesk with similar software to find the best alternative for your needs.

Top Zendesk Alternatives

Pipedrive CRM
Freshsales CRM
Zoho CRM
CapsuleCRM.com
Thryv
Monday.com
Salesforce CRM
HubSpot CRM
Act CRM
Quickbase
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Pipedrive Logo
Pipedrive Logo
1.

Pipedrive CRM

#1 in top Customer Relationship Management (CRM) Software
0.0 (0)
Pipedrive is a cloud-based sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals.
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2.

Freshsales CRM

0.0 (0)
Freshsales CRM is a cloud-based customer relationship management solution designed to help businesses manage leads, customer engagement, sales automation, and customer data analytics in a single platform.
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zoho-crm-logo
zoho-crm-logo
3.

Zoho CRM

#2 in top Customer Relationship Management (CRM) Software
0.0 (0)
Zoho CRM is a great solution to manage your customers data and contact from a single dashboard, it offers workflow automation options and more.
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4.

CapsuleCRM.com

0.0 (0)
CapsuleCRM.com is a cloud-based customer relationship management (CRM) software designed for small and medium-sized businesses to manage contacts, sales pipelines, organize customer interactions, and improve customer relationships efficiently.
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5.

Thryv

0.0 (0)
Thryv is a cloud-based small business management software that integrates customer relationship management (CRM), marketing automation, and scheduling with payment processing solutions to streamline the day-to-day operations of small businesses.
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monday.com logo
monday.com logo
6.

Monday.com

#1 in top Project Management Software
4.6 (2,538)
Monday.com is a cloud-based Work Operating System (Work OS) that enables organizations to build custom workflow apps in a code-free environment to run projects, processes, and everyday work.
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salesforce logo icon
salesforce logo icon
7.

Salesforce CRM

0.0 (0)
Salesforce CRM is a cloud-based customer relationship management solution that enables businesses to manage sales, marketing, commerce, and customer service interactions in a unified platform to improve customer experiences, increase efficiency, and grow revenue.
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HubSpot Logo Icon
HubSpot Logo Icon
8.

HubSpot CRM

5.0 (1)
One of the most popular and widely used CRM softwares, HubSpot CRM will make managing your business super easy
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9.

Act CRM

0.0 (0)
Act.com is a comprehensive customer relationship management (CRM) software designed to help businesses manage contacts, sales processes, and interactions efficiently in a unified platform.
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10.

Quickbase

0.0 (0)
The future of dynamic work is here. With Quickbase, everyone can create powerful custom application, discover insights, and protect data. All in a single location – all accomplished minutes.
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Zoho CRM

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CapsuleCRM.com

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Pipedrive CRM

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Pipedrive CRM

#1 in top Customer Relationship Management (CRM) Software
0.0 (0)
93%
BeginDot Score
Visit Pipedrive CRM
Read Reviews
Free Version
No
Free Trial
Yes
Min Price
$9.90/Month
Pipedrive is a Customer Relationship Management (CRM) software designed to streamline and improve the sales process for companies. Founded in 2010, Pipedrive provides a platform for managing sales pipelines and offers automation features that promote efficient sales operations. With a global presence and a dedicated team of over 850 employees, Pipedrive supports more than 100,000... Read more
Visual Sales Pipeline
Customizable Pipeline
Team Collaboration
Activity Reminders
Lead Segmentation
Contact History
Web Forms
Powerful Reports
Insightful Dashboard
Lead Generation Chatbot
  • Clean and intuitive user interface 
  • Drag-and-drop feature 
  • Visual representation of the pipeline 
  • Customizable features
  • Insightful and functional dashboard
  • Steep learning curve 
  • Poor integration with other sales tools
Ease of Use
92%
Features
94%
Value For Money
92%
Support
94%

Freshsales CRM

0.0 (0)
92%
BeginDot Score
Visit Freshsales CRM
Read Reviews
Free Version
Yes
Free Trial
Yes
Min Price
$15/Month
Freshsales CRM is a customer relationship management software developed by Freshworks, a Nasdaq-listed company known for providing comprehensive solutions for business operations. Founded in 2010 by Girish Mathrubootham and Shan Krishnasamy and rebranded as Freshworks in 2017, this software is designed to streamline sales processes and improve customer engagement. It helps companies effectively manage contacts,... Read more
360° Customer View
Easy Contact Management
AI Contact Scoring
AI-powered Chatbots
Omnichannel Communication
Deal Management
Set & Track Sales Goals
Cloud Telephony
Performance Reports
Live Chat Support
  • 360° Customer View
  • Offers a free plan
  • AI-powered Contact Scoring
  • Visual Sales Pipeline
  • Complete contact management
  • Improve sales team productivity
  • Free plan is very limited
  • Limited integrations
Ease of Use
90%
Features
94%
Value For Money
92%
Support
92%
zoho-crm-logo

Zoho CRM

#2 in top Customer Relationship Management (CRM) Software
0.0 (0)
92%
BeginDot Score
Visit Zoho CRM
Read Reviews
Free Version
Yes
Free Trial
Yes
Min Price
$14/Month
Zoho CRM is an online Sales CRM that helps manage sales, support, and marketing in one platform.  With robust automation and complete analytics features, Zoho CRM helps to increase work efficiency and grow your business. It is a modern CRM designed for modern businesses.  Even though ˇis a sophisticated CRM, it is easy to use.... Read more
Sales Force Automation (SFA)
Lead Management
Canvas editor
Process Management
CommandCenter
Omnichannel Communication
Real-Time Reporting
Performance Management
Zia AI assistant
Marketing Automation
  • High customizability with Canvas Builder
  • All plans support automation
  • Streamlines lead nurturing processes
  • Integration with many sales tools 
  • Easy deployment across departments
  • Limited set of custom fields
  • Outdated interface
Ease of Use
90%
Features
94%
Value For Money
92%
Support
92%

CapsuleCRM.com

0.0 (0)
93%
BeginDot Score
Visit CapsuleCRM.com
Read Reviews
Free Version
Yes
Free Trial
No
Min Price
$0.00
CapsuleCRM.com is a Customer Relationship Management (CRM) platform developed by a UK-based startup to improve business-customer interactions. The software is designed to be easy to use and has features that suit businesses of all sizes. Founded in 2008 by Duncan Stockdill and Andy Cockburn, Capsule CRM has grown to serve more than 10,000 companies worldwide.... Read more
CRM Software
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes/Proposals
  • Efficient note-taking and data linking.
  • User-friendly and time-saving.
  • Cost-effective and easy to deploy.
  • Simple to capture important client information.
  • Difficulties with importing data.
  • Lack of integration with other systems.
  • Limited customization options for tasks and layout.
    • Ease of Use
    94%
    Features
    93%
    Value For Money
    93%
    Support
    92%

    Thryv

    0.0 (0)
    93%
    BeginDot Score
    Visit Thryv
    Read Reviews
    Free Version
    Yes
    Free Trial
    Yes
    Min Price
    $20/seat/month
    Thryv is a comprehensive small business software solution that provides a range of essential business management tools, including customer support and invoicing capabilities. Developed by Thryv Holdings, Inc., it enables businesses in the United States, Canada, and Australia to reach more customers, streamline operations, and accelerate payment processes. Thryv integrates customer relationship management, marketing automation,... Read more
    Centralized Inbox
    Team Chat
    Scheduling & Appointments
    Customer Relationships Management (CRM)
    Estimates & Invoices
    Online Listings & Reviews
    Social Media Management
    Campaign Management
    Enhanced Local Listings
    AI Recommendations
    • Superb customer assistance - offering reliable support and guidance to users
    • Amazing software package that consolidates all the features into one convenient platform
    • Great email integration and effective CRM tools
    • User-friendly product
    • Powerful marketing resources - empowering businesses with effective tools and strategies to enhance their marketing efforts.
    • Inconvenience of extended application loading time
    • The tracking system is highly flawed and lacks any means of confirmation
    • Often combines unrelated images with incomplete sentences - making no sense
    Ease of Use
    93%
    Features
    94%
    Value For Money
    93%
    Support
    93%
    monday.com logo

    Monday.com

    #1 in top Project Management Software
    4.6 (2,538)
    94%
    BeginDot Score
    Visit Monday.com
    Read Reviews
    Free Version
    Yes
    Free Trial
    Yes
    Min Price
    $8/Seat/Month
    Monday.com is a comprehensive project management, team collaboration, and CRM software that enables efficient workflows and productivity improvements across various business domains. Founded in 2012 and headquartered in Tel Aviv, Israel, the platform supports more than 152,000 customers worldwide with more than 1500 employees. It provides users with a wide range of features including task... Read more
    Comprehensive Project Management
    CRM Solutions
    Team Collaboration
    Marketing Solutions
    Task Management
    HR Solution
    Detailed Analytics
    Team Communication
    Visual Board for Planning
    Workflow Management
    • Offers free plan
    • Complete project management features
    • Collaborate with your team to manage projects
    • Sales and CRM solution with all features
    • Team communication & meetings
    • Regular work management and workflow automation
    • User-friendly dashboard & visual planning
    • 24X7 Expert support
    • Too many features can be overwhelming
    • Learning curve
    • Per user-based pricing
    Ease of Use
    92%
    Features
    95%
    Value For Money
    95%
    Support
    94%
    salesforce logo icon

    Salesforce CRM

    0.0 (0)
    93%
    BeginDot Score
    Visit Salesforce CRM
    Read Reviews
    Free Version
    No
    Free Trial
    Yes
    Min Price
    $25/Month
    Salesforce CRM is a cloud-based customer relationship management platform developed by Salesforce. Founded in 1999 by Halsey Minor, Marc Benioff, Parker Harris, and Scott Dorsey, Salesforce CRM has become an industry leader in CRM solutions. It enables companies to manage customer data, interactions, and processes to improve communication and operational efficiency in sales and marketing.... Read more
    Convenient Dashboard
    Optimize Sales Process
    Pipeline and Forecast Management
    Workflow Management & Automation
    Manage Contact Details
    Sales Insights
    Lead Scoring
    Team Collaboration
    Manage All Processes
    Comprehensive Support
    • A reliable solution with a proven track record
    • A comprehensive business solution that manages all important processes
    • Customer 360 managing sales, service, marketing, commerce and more
    • Access your dashboard from any location through any device
    • Effective management of data for faster sales closing
    • Better customer service with all handy data
    • Learning curve for users
    • Not the most cost-effective solution
    Ease of Use
    93%
    Features
    95%
    Value For Money
    92%
    Support
    92%
    HubSpot Logo Icon

    HubSpot CRM

    5.0 (1)
    92%
    BeginDot Score
    Visit HubSpot CRM
    Read Reviews
    Free Version
    Yes
    Free Trial
    Yes
    Min Price
    $45/Month
    HubSpot CRM is one of the most popular sales management solutions with all the features to manage your contacts and pipeline effectively. So, if you are looking for a tool to manage your business along with your team, HubSpot CRM is undoubtedly one of the best options for you. No matter how big or small... Read more
    Free plan option
    Manage all your prospects
    Email templates
    Email automations
    Email tracking
    Call Tracking
    Document Management
    Campaign management
    Pipeline management
    Useful free tools
    • Offers completely free version
    • All-in-one platform for any business
    • Predictive lead scoring option
    • Comprehensive contact management
    • Deal pipeline management
    • Meeting Scheduling & omnichannel approach
    • Gets expensive quickly
    • Free & lower plans are limited
    Ease of Use
    90%
    Features
    94%
    Value For Money
    92%
    Support
    92%

    Act CRM

    0.0 (0)
    92.5%
    BeginDot Score
    Visit Act CRM
    Read Reviews
    Free Version
    No
    Free Trial
    Yes
    Min Price
    $22 per month (does not include setup)
    Act.com is a leading provider of customer relationship management (CRM) and marketing automation solutions tailored for small and medium-sized businesses (SMBs). Founded in 1987, Act.com specializes in providing tools and services that help businesses increase sales, improve marketing efforts, and create lifelong customers. The platform offers a comprehensive suite of functionalities to help companies effectively... Read more
    CRM Software
    Contact Management Software
    Email Marketing Software
    Sales Tracking Software
    Online Form Builders
    Marketing Automation Software
    Automotive CRM Software
    Lead Management Software
    Financial CRM Software
    Real Estate CRM Software
  • Effective tool for customer interactions
  • Versatile marketing automation
  • Easy to use with quick data provision
  • Quality product with friendly UI
  • Excellent customer support
  • Easy manipulation for customer needs
  • Quick and easy email integration
  • Rapid resolution of bugs and issues
  • Enables tracking of problems and inconsistencies
  • Supports internal software development
  • Positive customer service journey
  • Unprofessional customer service
  • Late return suspends business process
  • Software crashes when switching databases
  • Some functions are not user-friendly
  • Inserting a database could be easier
  • Difficulty determining if a link is required
  • Old-fashioned and clunky interface
  • Employees prefer the more modern interface
  • Lack of message/complaint labeling with tags
  • Database organization could be simplified
  • Readability could be improved
    • Ease of Use
    93%
    Features
    92%
    Value For Money
    92%
    Support
    93%

    Quickbase

    0.0 (0)
    94%
    BeginDot Score
    Visit Quickbase
    Read Reviews
    Free Version
    N/A
    Free Trial
    Yes
    Min Price
    $35
    Quickbase stands as the leading application platform catering to dynamic work environments. Their mission revolves around simplifying complex works and empowering companies to visualize, integrate, and manage their projects from inception to completion. Quickbase is designed to assist dynamic teams like business leaders, department heads, and managers, utilizing this software for managing projects, coordinating teams,... Read more
    Application Building
    Data Integrations
    Workflow Automation
    Quickbase Insights
    Quickbase Admin
    Quickbase Mobile
    Collaboration and Sharing
    Reporting and Dashboards
    Project Management
    Database Management
    • Provides strong data visualization and sharing with controls, intuitive forms, and charts
    • Customizable APIs and pages
    • Ability to restrict app access, improving security and efficiency for users
    • Product support is very responsive
    • Provides different tiers of access for users or businesses.
    • Starting development is tough without developer accounts, and the trial lasts only 30 days
    • The software is missing many essential features and reaching out for support can be difficult
    • Continuous error messages occur when editing your data
    Ease of Use
    94%
    Features
    94%
    Value For Money
    94%
    Support
    94%
    salesflare_logo

    Salesflare

    0.0 (0)
    94%
    BeginDot Score
    Visit Salesflare
    Read Reviews
    Free Version
    No
    Free Trial
    Yes
    Min Price
    $29 per user / month (billed annually)
    Salesflare is an intelligent Customer Relationship Management (CRM) platform designed for startups and small businesses, known for its dashboard that helps track leads effectively. It automates the sales pipeline by eliminating manual data entry and automatically aggregating communication and information inputs. The software integrates data from various sources such as social media, company databases, emails,... Read more
    Unlimited User Creation
    Unlimited Data Imports
    Email Address Search
    Bulk Actions
    Custom Dashboard and Reports
    Website Tracking
    Team Sharing
    Email Templates
    Contact Sync
    Email Sidebar
    • Opportunity Tracking and Management
    • Client Organizations
    • Pipeline Management
    • Integrations with GSuite applications
    • Reporting Features
    • Conversation and contact synchronization
    • Reliable forecasting
    • Workflow Management
    • Seamless customization
    • Quite expensive for small businesses
    • Lack of compatibility with other distribution-based software
    • Lacks email sequence/drip functionality
    Ease of Use
    95%
    Features
    95%
    Value For Money
    92%
    Support
    94%

    Salesforce Service Cloud

    0.0 (0)
    92.75%
    BeginDot Score
    Visit Salesforce Service Cloud
    Read Reviews
    Free Version
    No
    Free Trial
    Yes
    Min Price
    $25.00
    Salesforce Service Cloud is a comprehensive customer service platform that enables companies to deliver exceptional support across multiple channels. Founded in 1999 and headquartered in San Francisco, California, it integrates advanced features such as case management, a knowledge base, and AI-powered tools to help companies streamline their customer service operations. This cloud-based solution is part... Read more
    Case Management
    Omni-Channel Support
    Knowledge Base
    Automation
    Customization
    Analytics
    Integration
    AI-Powered Service
    Mobile Accessibility
    Community Collaboration
  • Comprehensive case management tools.
  • Seamless omnichannel support capabilities.
  • Robust self-service knowledge base.
  • Powerful automation for greater efficiency.
  • Extensive customization options.
  • Advanced analytics for insightful reporting
  • Steeper learning curve for customization.
  • Higher pricing for advanced features.
  • Some features may require additional training.
  • Reliance on internet connection for access.
    • Ease of Use
    93%
    Features
    93%
    Value For Money
    92%
    Support
    93%
    HubSpot logo

    HubSpot Service Hub

    0.0 (0)
    95%
    BeginDot Score
    Visit HubSpot Service Hub
    Read Reviews
    Free Version
    Yes
    Free Trial
    Yes
    Min Price
    $20/month per seat
    HubSpot Service Hub is a comprehensive component of the HubSpot ecosystem designed specifically to improve customer service operations with a focus on streamlining the service pipeline. It serves as a unified platform for managing customer interactions, requests, and support needs through the customer portal, enabling organizations to efficiently deliver personalized support through features such as... Read more
    Help Desk & Ticketing
    Call Tracking
    Knowledge Base
    AI-Powered Chat (Beta)
    Omni-Channel Messaging
    SLA Management
    Customer Success Workspace (Beta)
    Feedback Management
    Fully Integrated Smart CRM
    Service Analytics
    Mobile Inbox
    • Integrated live chat
    • Easy to set up
    • Workflow optimization
    • Powerful reporting features
    • Seamless integrations with other Hubpot applications
    • Customer Portal for Ticket Tracking
    • High level of organization, especially for contacts
    • Lead Management
    • Easy access to client information
    • Lack of multilingual knowledge base
    • Mobile application doesn't have all modules
    • Quite expensive
    • Limited input survey format
    Ease of Use
    93%
    Features
    96%
    Value For Money
    96%
    Support
    95%

    Lightspeed

    0.0 (0)
    94%
    BeginDot Score
    Visit Lightspeed
    Read Reviews
    Free Version
    No
    Free Trial
    Yes
    Min Price
    $139
    Lightspeed Retail presents a cloud-based Point of Sale (POS) solution tailored for various retail sectors including apparel, footwear, bike, jewelry, pet, sporting goods, and home decor. This comprehensive solution equips retailers with a suite of tools encompassing inventory management, store administration, cash handling, payment processing, purchase order oversight, customer profiling, seamless integration with accounting software,... Read more
    On Account Sales
    Customizable and Gift Receipts
    Manual Discounts
    Unlimited Inventory Locations
    Local Delivery
    Employee Management
    Custom Checkout Fields
    Order Notes
    Service Sales
    Special Orders
  • Capability to monitor inventory levels across numerous store locations
  • Lightspeed connects with many apps, letting you customize your business solution
  • Customer service is great - offers free onboarding and 24/7 support no matter the plan you pick
  • User-friendly interface - easy for new employees to learn, especially for those who are used to using phones and tablets
  • Lightspeed's analytics package is top-notch, saving time by automatically calculating performance metrics
  • Lightspeed might be too expensive for new retail stores
  • Limited flexibility with e-commerce platforms - strongly encourages users to use its e-commerce platform, which some find to be low-quality and not standard
  • Individuals are unable to make significant inventory adjustments themselves - they have to send them to Lightspeed for an associate to handle
    • Ease of Use
    94%
    Features
    94%
    Value For Money
    92%
    Support
    94%

    CAKE POS

    0.0 (0)
    94%
    BeginDot Score
    Visit CAKE POS
    Read Reviews
    Free Version
    N/A
    Free Trial
    YES
    Min Price
    $69
    CAKE POS (Point of Sale) offers a comprehensive solution designed to expedite guest service, enhance technological scalability, and facilitate business expansion. It revolutionizes restaurant transactions, fostering enhanced connections with customers and ensuring operational resilience. Through functionalities such as tableside ordering, online ordering, QR code solutions, and loyalty programs, CAKE optimizes revenue generation and operational efficiency,... Read more
    Point of Sale
    Online Order
    Self-Service Kiosk
    Tableside Ordering
    QR Code Payments
    Guest Manager
    CAKE MenuPad
    Kitchen Display System
    Menu Management
    CAKE Pay
    • The customizable system that can be tweaked to fit the needs effortlessly
    • Outstanding customer service - always ready to assist
    • Easy to use - it's simple to operate and easy to train new employees on
    • Durable hardware, built to withstand the demands of a busy restaurant setting
    • Smooth online ordering feature
    • They charge payment for activation fees
    • Lacks clear pricing information
    • Need additional restaurant features and more comprehensive reporting
    Ease of Use
    94%
    Features
    93%
    Value For Money
    94%
    Support
    93%
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