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Thryv Review (2024): Pricing, Pros & Cons

Thryv is a cloud-based small business management software that integrates customer relationship management (CRM), marketing automation, and scheduling with payment processing solutions to streamline the day-to-day operations of small businesses.

0%
Ease of Use
93%
Features
94%
Value For Money
93%
Customer Support
93%

What is Thryv?

Thryv is a comprehensive small business software solution that provides a range of essential business management tools, including customer support and invoicing capabilities. Developed by Thryv Holdings, Inc., it enables businesses in the United States, Canada, and Australia to reach more customers, streamline operations, and accelerate payment processes. Thryv integrates customer relationship management, marketing automation, document management, social media management, and online visibility into a single platform. Known for its easy-to-use interface and ability to manage workflows, teams, and customer interactions from any device, it ensures that businesses are equipped to meet modern customer expectations.

What is Thryv Good For?

Thryv excels at helping small businesses manage their day-to-day operations more efficiently, grow their customer base, and improve customer support. It is particularly effective at improving customer communication, organizational efficiency, and online visibility. Marketing automation helps businesses reach their target audiences more effectively, while document management simplifies the handling of important files. Social media management features help maintain a strong online presence, and the platform’s online visibility capabilities ensure that businesses are easily found by potential customers. In addition, Thryv’s payment solutions speed up the billing and payment process, contributing to improved financial health.

Who Should Use Thryv?

Thryv is for small business owners and operators in the United States, Canada, and Australia who are looking to modernize their operations, improve customer interactions, and increase their online presence. It is ideal for those who need a comprehensive, all-in-one platform to manage various aspects of their business, from customer relationships and marketing to document handling and financial transactions. Businesses looking to stay competitive by adopting mobile-ready solutions and delivering engaging customer experiences will find Thryv particularly valuable. Whether in retail, services, or any industry looking to streamline operations and expand their customer base, Thryv provides the tools needed to achieve these goals.

Thryv Company Details

Thryv Holdings, Inc., the company behind Thryv, is a prominent software provider focused on empowering small businesses in the United States, Canada, and Australia. Founded with a vision to help local businesses with their operations, marketing, and customer service, Thryv Holdings, Inc. has made a significant impact on the market by serving over 50,000 small businesses to date. The company’s innovative approach to integrating modern technology into business operations has positioned it as an industry leader. Thryv Holdings, Inc. is recognized not only for its comprehensive software solution, Thryv, but also for its commitment to building cutting-edge, user-friendly platforms that meet the dynamic needs of small businesses across multiple industries. With its listing on the NASDAQ (THRY), Thryv Holdings, Inc. underscores its commitment to excellence and growth in the digital software solutions space, continually striving to improve the way small businesses interact with their customers and manage their operations.

Company Name: Thryv

CEO Name: Joseph A. Walsh

Est Year: 2013

Employees: 1001-5000

HQ Location: Dallas, Texas, United States

bio-walsh
Joseph A. Walsh
Chairman and Chief Executive Officer

Thryv Demo & Media

Thryv Top Features

Centralized Inbox

This feature helps easily manage customer conversations, gives access to communication history for each client, and reach customers wherever they are, effortlessly.

Team Chat

The Thryv Command Center simplifies team collaboration. It sends messages directly and set up group chats for real-time updates.

Scheduling & Appointments

The Scheduling and Appointments functionality makes scheduling easy with appointment management. This feature allows customers to book appointments online, preventing calendar overbooking.

Customer Relationships Management (CRM)

Introducing an easy solution for managing all customer information. With Thryv's CRM platform, customer relationship management becomes easily accessible.

Estimates & Invoices

Thryv helps to send invoices without the hassle! Its all-in-one invoicing solution lets customers approve estimates, sign invoices, and prepay for online services - anytime and anywhere.

Online Listings & Reviews

Thryv;s online listings and reviews enhances a business' online presence and attract new customers quickly. With this feature, business owners can can manage their business listings across 40+ sites and effortlessly keep track of reviews.

Social Media Management

Ease the stress of likes and comments with this social media managet software. This feature is designed for small businesses to simplify their content creation.

Campaign Management

Thryv's campaign management tool puts a company's online audience at its fingertips. This feature helps create and manage smarter campaigns across social media, advertising, SEM, and TV.

Enhanced Local Listings

With this feature, businesses can easily manage all their local citations using one simple tool making sure that customers can easily find them on Google, Facebook, and other social media platforms.

AI Recommendations

Thryv;s AI-powered ad solutions helps to boost campaigns. With this feature, businesses can received tailored recommendations from AI to maximize advertising budget and increase customer interactions.

Pros of Thryv

  • Superb customer assistance – offering reliable support and guidance to users
  • Amazing software package that consolidates all the features into one convenient platform
  • Great email integration and effective CRM tools
  • User-friendly product
  • Powerful marketing resources – empowering businesses with effective tools and strategies to enhance their marketing efforts.

Cons of Thryv

  • Inconvenience of extended application loading time
  • The tracking system is highly flawed and lacks any means of confirmation
  • Often combines unrelated images with incomplete sentences – making no sense

Thryv Pricing

Thryv offers flexible pricing to fit what your business needs. Starting at just $20 per month, with options to suit businesses of all sizes and budgets. Choose the plan that fits your needs, with features ranging from basic essentials to complete packages, with the highest tier priced at $499 per month.
Basic
Free
Free
  • Centralized Inbox (3 Channels)
  • TeamChat (30-day viewable history)
  • Phone & Video Calls (60 minutes)
  • Support (Email and online community only)
  • Limited to 5 users
Plus
$20 seat/month
Yearly Billing: N/A
  • Centralized Inbox (6 Channels)
  • TeamChat (12-month retention)
  • Phone & Video Calls (300 minutes)
  • Support (Phone, email, chat, and online community)
  • Unlimited seats may be purchased
Porfessional
$30 seat/month
Yearly Billing: N/A
  • Centralized Inbox (Unlimited channels)
  • TeamChat (Unlimited retention)
  • Phone & Video Calls (600 minutes)
  • Support (Phone, email, chat and online community)
  • Unlimited seats may be purchased
Thryv Business Center Plus
$199/month/location
Yearly Billing: N/A
  • CRM
  • Calendar & Appointments
  • Secure Client Portal
  • Estimates & Invoices
  • Payment Processing
  • Local Online Listings
  • Social Media Management
  • 20 GB File Storage
  • Email & SMS Marketing Messages (Up to 5,000 messages)
Thryv Business Center Professional
$349/month/location
Yearly Billing: N/A
  • CRM
  • Calendar & Appointments
  • Secure Client Portal
  • Estimates & Invoices
  • Payment Processing
  • Local Online Listings
  • Social Media ManagementAI-powered social caption generator
  • 50 GB File Storage
  • Professional Website (Up to 15 pages)
Thryv Business Center
$499/month/location
Yearly Billing: N/A
  • CRM
  • Calendar & Appointments
  • Secure Client Portal
  • Estimates & Invoices
  • Payment Processing
  • Local Online Listings
  • Social Media Management (Thryv-Generated social content)
  • Unlimited File Storage
  • Professional Website (Up to 15 pages)
Thryv Marketing Center Professional
$349/month/location
Yearly Billing: N/A
  • Enhanced Local Listings (60+ sites)
  • Run up to 5 Paid Campaigns
  • Landing Page Templates
  • Online Presence Optimization
  • Real-Time Analytics
  • AI Powered Recommendations
  • Track up to 10 Competitors
  • Website Heat Mapping
  • Professional Website (Up to 15 pages)
Thryv Marketing Center Plus
$199/month/location
Yearly Billing: N/A
  • Enhanced Local Listings (7 key sites)
  • Run up to 2 Paid Campaigns
  • Landing Page Templates
  • Online Presence Optimization
  • Real-Time Analytics
  • AI Powered Recommendations
  • Track up to 3 Competitors

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What Kind of Support Thryv Offers?

Thryv’s product support is excellent, offering assistance whenever users need it. They have a dedicated team ensuring prompt resolution to any issues, so businesses can keep running smoothly. With their easy-to-use tools and lots of helpful information, Thryv helps businesses get the most out of their platform.
Email Support
Live Chat
Social Media
Forum & Ticket
Tutorial Videos & Documentation
Phone Support

Thryv FAQs

Thryv is a legitimate software provider that supports over 50,000 local businesses in the US, Canada and Australia with its comprehensive small-scale business management platform. Award-winning for its innovative solutions, Thryv Holdings, Inc. is publicly traded under the symbol NASDAQ:THRY, ensuring transparency and trust in its operations.
Thryv is worth investing in for small-scale businesses looking to simplify operations, improve customer engagement, and expand their online presence. Its all-in-one platform offers valuable tools for marketing automation, document management, and seamless communication, making it a cost-effective solution for modern businesses.
Thryv offers integrations with a variety of popular software solutions, enhancing its utility by allowing businesses to streamline their operations and customer interactions. These integrations facilitate efficient workflow management, data synchronization, and service diversification tailored to the unique needs of small-scale businesses.
Thryv helps with marketing and customer engagement by providing tools for social media management, automated communications, and online presence enhancement. These features allow businesses to effectively reach their target audience, engage them with personalized content, and maintain long-term relationships through automated follow-ups and updates.
Thryv is HIPAA compliant, ensuring that data storage and handling processes adhere to strict privacy and security standards. This commitment to privacy makes Thryv a reliable choice for healthcare providers and businesses that require HIPAA compliance in their operations.
The data stored on Thryv is highly secure, protected by advanced encryption and security protocols. Thryv prioritizes data integrity and confidentiality and employs stringent measures to protect user information from unauthorized access and data breaches. 
Thryv software is highly customizable, offering a range of settings and tools that can be tailored to meet the specific needs and workflows of different businesses. This flexibility allows users to optimize the platform for their unique operational needs and customer engagement strategies.
Thryv supports a wide range of payment types, enabling secure and convenient transactions for businesses and their customers. The platform enables the processing of credit card, online and mobile payments, increasing the efficiency of financial transactions.
Thryv streamlines scheduling and reminders through its integrated scheduling tools and automated communication features. These features allow businesses to efficiently manage appointments, reduce no-shows, and improve customer satisfaction by sending timely reminders and updates.

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At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

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