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Best Salesforce Service Cloud Alternatives & Competitors

Find great alternatives to Salesforce Service Cloud and the top Salesforce Service Cloud competitors based on user reviews and ratings. Compare Salesforce Service Cloud with similar software to find the best alternative for your needs.

Top Salesforce Service Cloud Alternatives

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1.

Salesflare

0.0 (0)
Salesflare is an intelligent CRM platform designed for small to medium sized businesses that automates data entry and sales management to improve productivity and customer relationships.
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HubSpot logo
2.

HubSpot Service Hub

0.0 (0)
HubSpot Service Hub is a comprehensive customer service software platform designed to improve customer satisfaction, streamline support processes with tools like ticketing and live chat, and build customer loyalty through unified communication channels and feedback systems.
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3.

Lightspeed

0.0 (0)
The all-in-one commerce platform for merchants to streamline operations, scale efficiently, and ensure exceptional customer experiences.
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4.

CapsuleCRM.com

0.0 (0)
CapsuleCRM.com is a cloud-based customer relationship management (CRM) software designed for small and medium-sized businesses to manage contacts, sales pipelines, organize customer interactions, and improve customer relationships efficiently.
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5.

CAKE POS

0.0 (0)
All-in-one Restaurant POS. Simple restaurant software and cash register system. Make your business grow easy and better with CAKE.
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6.

Act CRM

0.0 (0)
Act.com is a comprehensive customer relationship management (CRM) software designed to help businesses manage contacts, sales processes, and interactions efficiently in a unified platform.
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7.

Quickbase

0.0 (0)
The future of dynamic work is here. With Quickbase, everyone can create powerful custom application, discover insights, and protect data. All in a single location – all accomplished minutes.
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8.

Thryv

0.0 (0)
Thryv is a cloud-based small business management software that integrates customer relationship management (CRM), marketing automation, and scheduling with payment processing solutions to streamline the day-to-day operations of small businesses.
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Zendesk.com Logo
9.

Zendesk

0.0 (0)
Your premiere customer service solution. Manage, empower, and create efficient customer service experiences across every channel.
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Bonsai Logo
10.

Bonsai

4.6 (466)
Bonsai is an all-in-one freelancing platform designed to facilitate proposal creation, contract management, time tracking, and invoicing for independent contractors and freelancers.
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Salesflare

0.0 (0)
94%
BeginDot Score
Visit Salesflare
Read Reviews
Free Version
No
Free Trial
Yes
Min Price
$29 per user / month (billed annually)
Salesflare is an intelligent Customer Relationship Management (CRM) platform designed for startups and small businesses, known for its dashboard that helps track leads effectively. It automates the sales pipeline by eliminating manual data entry and automatically aggregating communication and information inputs. The software integrates data from various sources such as social media, company databases, emails,... Read more
Unlimited User Creation
Unlimited Data Imports
Email Address Search
Bulk Actions
Custom Dashboard and Reports
Website Tracking
Team Sharing
Email Templates
Contact Sync
Email Sidebar
  • Opportunity Tracking and Management
  • Client Organizations
  • Pipeline Management
  • Integrations with GSuite applications
  • Reporting Features
  • Conversation and contact synchronization
  • Reliable forecasting
  • Workflow Management
  • Seamless customization
  • Quite expensive for small businesses
  • Lack of compatibility with other distribution-based software
  • Lacks email sequence/drip functionality
Ease of Use
95%
Features
95%
Value For Money
92%
Support
94%
HubSpot logo

HubSpot Service Hub

0.0 (0)
95%
BeginDot Score
Visit HubSpot Service Hub
Read Reviews
Free Version
Yes
Free Trial
Yes
Min Price
$20/month per seat
HubSpot Service Hub is a comprehensive component of the HubSpot ecosystem designed specifically to improve customer service operations with a focus on streamlining the service pipeline. It serves as a unified platform for managing customer interactions, requests, and support needs through the customer portal, enabling organizations to efficiently deliver personalized support through features such as... Read more
Help Desk & Ticketing
Call Tracking
Knowledge Base
AI-Powered Chat (Beta)
Omni-Channel Messaging
SLA Management
Customer Success Workspace (Beta)
Feedback Management
Fully Integrated Smart CRM
Service Analytics
Mobile Inbox
  • Integrated live chat
  • Easy to set up
  • Workflow optimization
  • Powerful reporting features
  • Seamless integrations with other Hubpot applications
  • Customer Portal for Ticket Tracking
  • High level of organization, especially for contacts
  • Lead Management
  • Easy access to client information
  • Lack of multilingual knowledge base
  • Mobile application doesn't have all modules
  • Quite expensive
  • Limited input survey format
Ease of Use
93%
Features
96%
Value For Money
96%
Support
95%

Lightspeed

0.0 (0)
94%
BeginDot Score
Visit Lightspeed
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Free Version
No
Free Trial
Yes
Min Price
$139
Lightspeed Retail presents a cloud-based Point of Sale (POS) solution tailored for various retail sectors including apparel, footwear, bike, jewelry, pet, sporting goods, and home decor. This comprehensive solution equips retailers with a suite of tools encompassing inventory management, store administration, cash handling, payment processing, purchase order oversight, customer profiling, seamless integration with accounting software,... Read more
On Account Sales
Customizable and Gift Receipts
Manual Discounts
Unlimited Inventory Locations
Local Delivery
Employee Management
Custom Checkout Fields
Order Notes
Service Sales
Special Orders
  • Capability to monitor inventory levels across numerous store locations
  • Lightspeed connects with many apps, letting you customize your business solution
  • Customer service is great - offers free onboarding and 24/7 support no matter the plan you pick
  • User-friendly interface - easy for new employees to learn, especially for those who are used to using phones and tablets
  • Lightspeed's analytics package is top-notch, saving time by automatically calculating performance metrics
  • Lightspeed might be too expensive for new retail stores
  • Limited flexibility with e-commerce platforms - strongly encourages users to use its e-commerce platform, which some find to be low-quality and not standard
  • Individuals are unable to make significant inventory adjustments themselves - they have to send them to Lightspeed for an associate to handle
    • Ease of Use
    94%
    Features
    94%
    Value For Money
    92%
    Support
    94%

    CapsuleCRM.com

    0.0 (0)
    93%
    BeginDot Score
    Visit CapsuleCRM.com
    Read Reviews
    Free Version
    Yes
    Free Trial
    No
    Min Price
    $0.00
    CapsuleCRM.com is a Customer Relationship Management (CRM) platform developed by a UK-based startup to improve business-customer interactions. The software is designed to be easy to use and has features that suit businesses of all sizes. Founded in 2008 by Duncan Stockdill and Andy Cockburn, Capsule CRM has grown to serve more than 10,000 companies worldwide.... Read more
    CRM Software
    Calendar/Reminder System
    Call Logging
    Document Storage
    Email Marketing
    Internal Chat Integration
    Lead Scoring
    Marketing Automation Integration
    Mobile Access
    Quotes/Proposals
  • Efficient note-taking and data linking.
  • User-friendly and time-saving.
  • Cost-effective and easy to deploy.
  • Simple to capture important client information.
  • Difficulties with importing data.
  • Lack of integration with other systems.
  • Limited customization options for tasks and layout.
    • Ease of Use
    94%
    Features
    93%
    Value For Money
    93%
    Support
    92%

    CAKE POS

    0.0 (0)
    94%
    BeginDot Score
    Visit CAKE POS
    Read Reviews
    Free Version
    N/A
    Free Trial
    YES
    Min Price
    $69
    CAKE POS (Point of Sale) offers a comprehensive solution designed to expedite guest service, enhance technological scalability, and facilitate business expansion. It revolutionizes restaurant transactions, fostering enhanced connections with customers and ensuring operational resilience. Through functionalities such as tableside ordering, online ordering, QR code solutions, and loyalty programs, CAKE optimizes revenue generation and operational efficiency,... Read more
    Point of Sale
    Online Order
    Self-Service Kiosk
    Tableside Ordering
    QR Code Payments
    Guest Manager
    CAKE MenuPad
    Kitchen Display System
    Menu Management
    CAKE Pay
    • The customizable system that can be tweaked to fit the needs effortlessly
    • Outstanding customer service - always ready to assist
    • Easy to use - it's simple to operate and easy to train new employees on
    • Durable hardware, built to withstand the demands of a busy restaurant setting
    • Smooth online ordering feature
    • They charge payment for activation fees
    • Lacks clear pricing information
    • Need additional restaurant features and more comprehensive reporting
    Ease of Use
    94%
    Features
    93%
    Value For Money
    94%
    Support
    93%

    Act CRM

    0.0 (0)
    92.5%
    BeginDot Score
    Visit Act CRM
    Read Reviews
    Free Version
    No
    Free Trial
    Yes
    Min Price
    $22 per month (does not include setup)
    Act.com is a leading provider of customer relationship management (CRM) and marketing automation solutions tailored for small and medium-sized businesses (SMBs). Founded in 1987, Act.com specializes in providing tools and services that help businesses increase sales, improve marketing efforts, and create lifelong customers. The platform offers a comprehensive suite of functionalities to help companies effectively... Read more
    CRM Software
    Contact Management Software
    Email Marketing Software
    Sales Tracking Software
    Online Form Builders
    Marketing Automation Software
    Automotive CRM Software
    Lead Management Software
    Financial CRM Software
    Real Estate CRM Software
  • Effective tool for customer interactions
  • Versatile marketing automation
  • Easy to use with quick data provision
  • Quality product with friendly UI
  • Excellent customer support
  • Easy manipulation for customer needs
  • Quick and easy email integration
  • Rapid resolution of bugs and issues
  • Enables tracking of problems and inconsistencies
  • Supports internal software development
  • Positive customer service journey
  • Unprofessional customer service
  • Late return suspends business process
  • Software crashes when switching databases
  • Some functions are not user-friendly
  • Inserting a database could be easier
  • Difficulty determining if a link is required
  • Old-fashioned and clunky interface
  • Employees prefer the more modern interface
  • Lack of message/complaint labeling with tags
  • Database organization could be simplified
  • Readability could be improved
    • Ease of Use
    93%
    Features
    92%
    Value For Money
    92%
    Support
    93%

    Quickbase

    0.0 (0)
    94%
    BeginDot Score
    Visit Quickbase
    Read Reviews
    Free Version
    N/A
    Free Trial
    Yes
    Min Price
    $35
    Quickbase stands as the leading application platform catering to dynamic work environments. Their mission revolves around simplifying complex works and empowering companies to visualize, integrate, and manage their projects from inception to completion. Quickbase is designed to assist dynamic teams like business leaders, department heads, and managers, utilizing this software for managing projects, coordinating teams,... Read more
    Application Building
    Data Integrations
    Workflow Automation
    Quickbase Insights
    Quickbase Admin
    Quickbase Mobile
    Collaboration and Sharing
    Reporting and Dashboards
    Project Management
    Database Management
    • Provides strong data visualization and sharing with controls, intuitive forms, and charts
    • Customizable APIs and pages
    • Ability to restrict app access, improving security and efficiency for users
    • Product support is very responsive
    • Provides different tiers of access for users or businesses.
    • Starting development is tough without developer accounts, and the trial lasts only 30 days
    • The software is missing many essential features and reaching out for support can be difficult
    • Continuous error messages occur when editing your data
    Ease of Use
    94%
    Features
    94%
    Value For Money
    94%
    Support
    94%

    Thryv

    0.0 (0)
    93%
    BeginDot Score
    Visit Thryv
    Read Reviews
    Free Version
    Yes
    Free Trial
    Yes
    Min Price
    $20/seat/month
    Thryv is a comprehensive small business software solution that provides a range of essential business management tools, including customer support and invoicing capabilities. Developed by Thryv Holdings, Inc., it enables businesses in the United States, Canada, and Australia to reach more customers, streamline operations, and accelerate payment processes. Thryv integrates customer relationship management, marketing automation,... Read more
    Centralized Inbox
    Team Chat
    Scheduling & Appointments
    Customer Relationships Management (CRM)
    Estimates & Invoices
    Online Listings & Reviews
    Social Media Management
    Campaign Management
    Enhanced Local Listings
    AI Recommendations
    • Superb customer assistance - offering reliable support and guidance to users
    • Amazing software package that consolidates all the features into one convenient platform
    • Great email integration and effective CRM tools
    • User-friendly product
    • Powerful marketing resources - empowering businesses with effective tools and strategies to enhance their marketing efforts.
    • Inconvenience of extended application loading time
    • The tracking system is highly flawed and lacks any means of confirmation
    • Often combines unrelated images with incomplete sentences - making no sense
    Ease of Use
    93%
    Features
    94%
    Value For Money
    93%
    Support
    93%
    Zendesk.com Logo

    Zendesk

    0.0 (0)
    934%
    BeginDot Score
    Visit Zendesk
    Read Reviews
    Free Version
    No
    Free Trial
    Yes
    Min Price
    $19/agent/month
    zendesk is a customer-centric CRM enterprise software that aims to enhance your relationship with your customers through support, sales, and engagement solutions. As we know, business engagement happens with your customers through various channels like email, phone, chat, and social media daily. Zendesk is here to consolidate these interactions into one easy-to-use help desk platform,... Read more
    Ticketing Core Customer Support
    Messaging and Live Chat
    Help Center
    Knowledge Base
    Voice: Zendesk Talk
    Community Forum
    Reporting and Analytics
    AI and Automation
    Workforce Management
    Advanced Data Privacy and Protection
    • Best Live Chat Solutions
    • CRM software solution
    • Handle all customer interactions, including self-service options.
    • Suitable for a diverse array of clients
    • Real-time updates
    • Custom Views
    • Agent Collaboration
    • Uploading and exporting data may pose challenges
    • Data is sometimes deleted or lost without clear cause
    • It can be expensive for small to mid-size companies
    • Doesn't facilitate seamless communication
    Ease of Use
    95%
    Features
    94%
    Value For Money
    93%
    Support
    93%
    Bonsai Logo

    Bonsai

    4.6 (466)
    93%
    BeginDot Score
    Visit Bonsai
    Read Reviews
    Free Version
    No
    Free Trial
    Yes
    Min Price
    $17/Month
    Bonsai is an online business management tool developed by Bonsai Technologies Inc. Designed to support professionals and business owners in streamlining their operations, Bonsai provides a comprehensive suite of features to enhance productivity and promote business growth. Since its establishment in 2015, Bonsai has garnered a user base of over 500,000, offering solutions that cater... Read more
    Invoice Generator
    Expense Tracking
    Profit and Loss
    Tax Estimates
    Automatic Expenses
    Manage Contracts
    Integrated e-Signing
    Control your Finances
    AutomaticBudgeting
    Time Tracking
    • Allows Time Tracking
    • Complete CRM solution
    • Comprehensive project management
    • Unlimited freelance-specific contracts
    • Automated invoice
    • Track your spendings
    • Expensive for beginners
    • Only available in English
    Ease of Use
    94%
    Features
    94%
    Value For Money
    92%
    Support
    92%
    NetSuite Logo

    NetSuite

    0.0 (0)
    91.5%
    BeginDot Score
    Visit NetSuite
    Read Reviews
    Free Version
    No
    Free Trial
    Yes
    Min Price
    Custom
    NetSuite is a comprehensive suite of cloud-based business management software developed by Oracle. It integrates enterprise resource planning (ERP), customer relationship management (CRM), financial management, e-commerce, inventory management, and supply chain operations into a single, unified platform. Founded in 1998 and later acquired by Oracle, NetSuite is designed to help companies streamline operations, improve efficiency,... Read more
    Sales Force Automation
    Central Customer Database
    Real-Time Visibility
    Targeted Marketing Campaigns
    Lead Reporting and Analytics
    Unified Cloud Solution
    Opportunity Management
    Customer Service Management
    Partner Relationship Management
    Marketing Automation
    • User-friendly dashboard 
    • Robust reporting features 
    • Accurate forecasting capabilities
    • Efficient data tracking 
    • Mobile solutions for Android and iOS devices
    • Very steep learning curve 
    • The pricing option is not transparent
    Ease of Use
    92%
    Features
    92%
    Value For Money
    90%
    Support
    92%
    RealtyJuggler Logo

    RealtyJuggler

    4.6 (9)
    93%
    BeginDot Score
    Visit RealtyJuggler
    Read Reviews
    Free Version
    Free Trial
    Yes
    Min Price
    $179/year
    RealtyJuggler is a real estate CRM software. With it, you can easily convert leads into deals. Its functionality makes it a convenient CRM for real estate professionals.  In addition to the basic and advanced CRM features, it also houses other valuable features such as contact and transaction management.  RealtyJuggler is specifically designed for real estate... Read more
    Builds Daily Call List
    Lead Feeding
    Cloud-Based CRM
    Real-Estate Letters
    Task Plans
    Real Estate Flyers
    Real Estate Calculator
    Easy Communication
    Stay On Track
    90-Day Free Trial
    • Very easy to Google sync
    • Easy to use
    • Great customer support
    • Helps manage contacts 
    • Beneficial to create rich client data
    • Does not offer IDX websites like some competitors
    • Outdated interface
    Ease of Use
    92%
    Features
    94%
    Value For Money
    92%
    Support
    94%
    Nutshell Logo

    Nutshell

    0.0 (0)
    91.75%
    BeginDot Score
    Visit Nutshell
    Read Reviews
    Free Version
    No
    Free Trial
    Yes
    Min Price
    $16/User
    Nutshell is an all-in-one CRM that provides CRM services and offers users the tools to engage in email marketing and contact management.  This CRM is specially designed for the B2B teams to make it possible for them to close more deals! It combines sales and marketing tools with CRM to provide all-in-one solutions to the... Read more
    Centralized Customer Database
    Automatic Customer Data Scouring
    Intelligent Search Function
    Custom Web Form Designer
    Form Performance Tracking
    Hot Leads
    Sales Report
    New Leads Report
    Apps and Integrations
    Snapshot
    • Numerous lead-tracking options 
    • Easy to use and manage 
    • Manageable lead segmentation 
    • Functional dashboard with important insights 
    • Good reporting features
    • Substandard email marketing 
    • UX requires an update
    Ease of Use
    92%
    Features
    93%
    Value For Money
    91%
    Support
    91%

    OnePageCRM

    4.8 (95)
    92.5%
    BeginDot Score
    Visit OnePageCRM
    Read Reviews
    Free Version
    No
    Free Trial
    Yes
    Min Price
    $9.95/Month
    OnePageCRM is a sales management tool specifically designed to increase the productivity and efficiency of small businesses. Founded in 2010 by CEO and Founder Michael FitzGerald, the software uses a Next Action sales approach that prioritizes actionable steps to help businesses effectively manage their sales. The tool offers a straightforward user experience that focuses on... Read more
    Next Action Sales Method
    Sales Automation
    Contact Management
    Pipeline Management
    Email Management
    Reporting
    Team Collaboration
    AI-Powered Route Planner
    Business Card Scanner
    Integrations
    • Action-based processes 
    • User-friendly interface 
    • Keeps full record of deals 
    • Logical workflow in pursuing leads 
    • Easy toggle between different devices
    • Lacks extended labels on pipeline management
    • Manual emailing
    Ease of Use
    93%
    Features
    93%
    Value For Money
    92%
    Support
    92%
    zoho-crm-logo

    Zoho CRM

    #2 in top Customer Relationship Management (CRM) Software
    0.0 (0)
    92%
    BeginDot Score
    Visit Zoho CRM
    Read Reviews
    Free Version
    Yes
    Free Trial
    Yes
    Min Price
    $14/Month
    Zoho CRM is an online Sales CRM that helps manage sales, support, and marketing in one platform.  With robust automation and complete analytics features, Zoho CRM helps to increase work efficiency and grow your business. It is a modern CRM designed for modern businesses.  Even though ˇis a sophisticated CRM, it is easy to use.... Read more
    Sales Force Automation (SFA)
    Lead Management
    Canvas editor
    Process Management
    CommandCenter
    Omnichannel Communication
    Real-Time Reporting
    Performance Management
    Zia AI assistant
    Marketing Automation
    • High customizability with Canvas Builder
    • All plans support automation
    • Streamlines lead nurturing processes
    • Integration with many sales tools 
    • Easy deployment across departments
    • Limited set of custom fields
    • Outdated interface
    Ease of Use
    90%
    Features
    94%
    Value For Money
    92%
    Support
    92%
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