Rocket Chat is an open-source communication platform that is fully customizable. With so many communication platforms available out there, one might wonder why Rocket Chat?
Well, the answer lies in the USP of Rocket Chat, which focuses on privacy and security. Even though Rocket Chat is one product, more than 1,500 people from across the globe have contributed to creating this product to ensure better privacy and security for its users.
In simple terms, Rocket Chat provides data protection in all conversations. The company was started back in 2015 by four friends, and that too was a side project. The initial goal was to create a productivity platform that could streamline the communication of its users.
Let’s have a look at the platform in detail.
Rocket Chat Company Details
Started a side project of four friends in 2015, Rocket.Chat is a leading communication solution for businesses with over 12 million active users. The product is used by some of the biggest companies in the world.
Company Name: Rocket.Chat
CEO Name: Gabriel Engel
Est Year: 2015
Employees: 101-250
HQ Location: Wilmington, US
Rocket Chat Demo & Media
Rocket Chat Top Features
Free plan available
Instant messaging option
User friendly interface
Team collaboration
Create custom chat engine
End-to-end encryption
Unlimited push notification
Omnichannel support option
Multiple contact channels
Large number of app integration
Pros of Rocket Chat
Offers a completely free plan
Omnichannel customer support
Unlimited push notifications
Team collaboration option
Completely customizable
Cons of Rocket Chat
Some users complained about stability issue
Premium plans can get costlier
Rocket Chat Pricing
Rocket Chat offers a completely free plan to start with. You can use the free version of the software on your own server. The premium version starts at $7 per user per month.
Rocket Chat Price Comparison
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Rocket Chat Detail
Now that we know the real purpose of Rocket Chat, it’s time to check how exactly this platform works to provide data protection and security to its users.
Firstly, it is a comprehensive platform designed both for individual users and a team. The platform allows users to create private or public channels depending upon their need to start a conversation.
Using Rocket Chat is as simple as creating a channel and inviting participants to join the conversation. Also, the team can share media files with its simple drag-and-drop feature. The user can also use the platform to make video calls too.
Open-source software a long time has created a benchmark for data privacy, transparency and security. This is exactly what RocketChat offers to its users too.
How Can Rocket Chat Help?
We already know that Rocket Chat will protect your security and privacy. However, it’s now time to put other features of this software under the microscope. So, let us analyze how Rocketchat can help you.
Team Collaboration
Working for an organization often requires team collaboration. Rocket Chat allows you to engage in both internal and cross-company collaboration securely. It boosts the efficiency of the collaboration and further increases the team’s productivity.
Creating an instant connection with a member both inside and outside the organization is extremely easy on the platform. With Rocket Chat, you can communicate anytime and anywhere.
Even while collaborating, the user can engage in one-to-one private communication and group messages. Further, one can create private channels for collaboration.
The discussion feature of the app is beneficial in carrying out a discussion on the aspects that require quick integration.
The cherry on the cake is that it supports video and audio conferencing integrations. Therefore, the user has the freedom to open a communication mode that works for them.
Omnichannel Customer Service
For any business, communicating with customers is important. With so many options available, a customer has the choice to connect with a business in different ways. Even though it is convenient for the customers to do so, it can really be highly inconvenient for the business.
Rocket Chat allows it to manage all the customer communications on its platform. Irrespective of how a customer wants to connect with you, Rocket Chat is here to fetch all the communication in a single platform.
Rocket Chat makes it easier to communicate with the customers because of the following features:
One team inbox to manage all the communication
Ticketing system
Complete chat history
24/7 support to clients from all the devices
CRM, chatbots and machine learning integration
Therefore, building an excellent customer service system for your business is possible with this platform.
The platform houses the following ecosystem for the users to provide customer support:
Instagram Direct
WhatsApp Business
Facebook Messenger
Twitter
Email
Telegram
Live Chat
SMS
Further, with the help of machine learning apps and chatbots, you can also use the platform to automate conversations.
Custom Messaging Experience
To make it easier for the enterprise to scale quickly, the platform comes with a pre-built chat foundation that works on a timeline.
The platform is customizable and, therefore, can be customized by the user to create a chat experience for its customers that fulfills the business requirements.
Customizing the platforms comes easily with minimal effort. You can keep the features simple or advanced depending on the business requirement.
Further, the user has the option to integrate all the tools and systems that they use on an everyday basis for streaming the workflow.
With Rocket Chat, you are fully in control of all the conversations. It guarantees privacy by ensuring E2E encryption and ISO 27001 certification. Furthermore, it has supported compliance with:
GDPR
CCPA
LGPD
HIPAA
The ability of the platform to integrate with a wide number of platforms ensures that it is the only app that you will ever need to meet all the communication requirements.
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What Kind of Support Rocket Chat Offers?
Rocket Chat offers comprehensive support through various channels. You can check their support section to find the knowledge base articles to get your answers. They also offer support through live chat and a ticket system.
Email Support
Tutorial Videos & Documentation
Rocket Chat FAQs
No data was found
Platforms Supported
Windows: Supported
MacOS: Supported
Web-Based, Cloud: Supported
iPhone / iPad: Supported
Android: Supported
Review Method
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We go through the software in detail
We test most of the software before writing
We go through documentation
We check communities for user sentiment
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