Rippling Review (2024): Pricing, Pros & Cons

I am having trouble signing up. No matter what I press it won’t proceed to the next page. What’s the point in having an online form if it doesn’t work? There should be at least another way available.

I am en employee with a company that recently changed their payroll system to Rippling. For some reason, Rippling allowed our accounting team to upload my information without my permission and authorise a test transaction to my account without my knowledge or permission. I also have never been able to login to my account to control my information and Rippling blocks non-managers from contacting them. So all of my personal account information is locked in a system that I never was notified of or approved of and I cannot delete it or control. My bank had to block them because they are messing with my account without my permission. Scary and most likely illegal.

Got unexpected charges. Customer service apologized for unclear verbiage in the terms and the salesperson who provided the wrong information. And pointed out that there would be no refund because I was out of the 30-day window. Looks like it is by design to missled new customers.

I LOVE Rippling! They made my On-Boarding experience SO easy, and have made my transition to my new job seamless! Every week when I get paid through Rippling, they send the most engaging emails. The platform is easy to access, easy to use, just EASY! I put in a request this week for the first time, and was able to navigate the process with no direction and no questions asked! I highly recommend Rippling to anyone.

Our experience with Rippling has been awful for several reasons, but it just reached a peak that I had to come and leave a review. When we first signed up for Rippling, we added them as the third-party administrator to our tax accounts so the necessary payroll taxes would get paid accordingly. Months later, we received a letter from the IRS stating that the taxes for the first month we were with Rippling did not get paid and were owed to them plus fees for nonpayment. Rippling did nothing to remedy this, as they have it in their T&C that there is a time limitation as to when they’ll cover such an issue.Then, due to transferring from another payroll provider, Rippling set us up with 2-day direct deposit. However, at one point, the business bank account from which direct deposit funds are drawn was short by a small amount. Rippling required that we wire the funds to them by the next day at a certain time, which we did. Yet, despite doing what they asked, they knocked us down to 4-day direct deposit, which completely threw off our entire payroll process. Most recently, we informed a Rippling representative that we would not be continuing with Rippling and would like to cancel our contract. He was sparse with responding and never cancelled our renewal. As a result, the contract AUTORENEWED, and we’re trapped for another year. Needless to say, despite being stuck with them, we will not be using them and will be contacting our business lawyer immediately regarding this situation. Please stay far away from Rippling, especially if you’re a small business owner.