Q1. What is Moveworks?

Moveworks is an AI-based employee support software that will automate a number of processes to make things easier for your business.

Q2. Is Moveworks Free to Use?

The team at Moveworks has not provided the pricing plans. You can contact the team to get a quote.

Q3. Is Moveworks Works Like ChatGPT?

Though both Moveworks & ChatGPT use similar kinds of technologies, Moveworks is more focused on employee support and internal organizational processes.

Q4. How Moveworks Can Help HR Teams?

Moveworks comes with over 100,000 answers to common HR-related questions so that your HR team becomes more productive.

Based on 25 user reviews, Moveworks has an overall rating of 4.96 out of 5 stars.

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Moveworks Review (2025): Pricing, Pros & Cons

Name: Moveworks
Brand: BeginDot
Availability: InStock
Rating: 4.96 (25 reviews)

Moveworks is an AI-powered platform that uses natural language understanding and machine learning to automate IT support tasks and resolve employee technical issues in real time.

Ease of Use

92%

Features

94%

Value For Money

92%

Customer Support

92%

Moveworks

What is Moveworks?

Moveworks is an artificial intelligence company co-founded in 2016 by Bhavin Shah, Vaibhav Nivargi, Varun Singh and Jian Chen. It specializes in building advanced AI solutions to automate the solution of complex problems within organizations. Having raised $315 million in funding, Moveworks has achieved a valuation of $2.1 billion and is backed by prominent investors including Tiger Global, Sapphire Ventures, Lightspeed, and Alkeon Capital Management. Recognized for its innovation, Moveworks has been named to the Forbes AI 50 list for four consecutive years and won the AI Breakthrough Award for Best Chatbot Solution in 2021.

What is Moveworks Good For?

Moveworks excels at using artificial intelligence to streamline internal support functions such as IT support, HR inquiries, and policy guidance by providing instant and accurate resolutions. Its powerful AI engine understands and processes natural language queries, enabling it to automate tasks ranging from troubleshooting technical issues to navigating company policies. This capability significantly reduces response times and improves operational efficiency, positioning Moveworks as a leading solution for organizations looking to improve their internal support infrastructure through automation.

Who Should use Moveworks?

Moveworks is primarily targeted at medium to large organizations looking to optimize their internal support systems through AI-driven automation. It is particularly beneficial for IT and HR departments that are overwhelmed by the volume of routine requests and tasks. Organizations looking to improve the employee experience by reducing the time it takes to respond to support requests and increase overall productivity by efficiently resolving internal issues will find Moveworks’ solutions invaluable. In addition, organizations interested in leveraging the latest advances in AI to modernize their support infrastructure are ideal candidates for Moveworks’ technology.

Moveworks Company Details

Co-founded in 2016 by Bhavin Shah, Vaibhav Nivargi, Varun Singh, and Jian Chen, Moveworks is a prominent company in the technology sector, particularly known for its innovations in artificial intelligence. To date, the company has secured $315 million in funding, bringing its valuation to $2.1 billion. Reviews of the company’s financial growth suggest a stable investment. This significant financial backing comes from notable investors such as Tiger Global, Sapphire Ventures, Lightspeed, and Alkeon Capital Management. The company’s remarkable achievements have been recognized on multiple occasions, as evidenced by its presence on the Forbes AI 50 list for four consecutive years. In addition, the company’s commitment to advancing AI technology was further recognized in 2021 when it received the AI Breakthrough Award for Best Chatbot Solution. This recognition underscores the company’s commitment to excellence and innovation in AI.

Company Name: Moveworks.

CEO Name: Bhavin Shah

Est Year: 2016

Employees: 501-1000

HQ Location: Mountainview, California, US

Bhavin Shah

Founder & CEO

Vaibhav N

Founder & CTO

Moveworks Demo & Media

Moveworks Top Features

Approval Workflows

Accelerates workflows by 97% by centralizing all approvals into a single Copilot, streamlining the entire process.

Adaptive Responses

It tailors the responses for all the employee requests by considering all the relevant answers.

Multilingual Support

Moveworks offers multilingual support to help employees solve their issues in their native language.

Personalized Solutions

The platform ensures it provides the employees with the right solution in the right language using thousands of support resources.

Probabilistic AI Decision Engine

Moveworks understands how your company functions without any training using its probabilistic AI decision engine.

Internal employee Communication

Makes it easy to create campaigns that resonate with employees, drive action, and measure impact.

Solve Facilities Issues

Moveworks delivers employees with personalized support and facilities around the clock.

Performance Insights Dashboard

The platform has an insightful dashboard showing the bot's real-time progress.

Built-In Notifications

It houses customizable built-in proactive notifications which help prevent account lockouts and expiring passwords.

Approval Routing

Automatically routes approvals to the right person to get things done quickly and efficiently.

Data Lookups

Provides LLM-powered data lookups that make enterprise data discoverable when answering questions

Pros of Moveworks

High percentage of ticket automation
Awesome communication modules
High level of customization and integration
Proactive reminders and notifications
Autonomous request resolution
Helpful customer success team
Quick and accurate responses
Intuitive user interface

Cons of Moveworks

Delayed follow-up on issues
Incremental costs
Occasional generic responses

Moveworks Pricing

The Moveworks copilot is a generative AI platform for automating employee support. Due to the varying needs of employees across industries, Moveworks doesn’t offer a standard pricing plan. Instead, it gives prospective customers the opportunity to discuss their business goals and challenges, assess the technical environment, and get all their questions answered when they request a demo. Based on their specific requirements, a customized pricing plan is created.

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User Reviews

5.0

5.0 out of 5 stars (based on 25 reviews)

Excellent96%Very good4%Average0%Poor0%Terrible0%

Wonderful Support team

June 28, 2023

We have had two customer success engineers who have both been wonderful. Their team takes the time to learn about our organization and the team members involved with our Moveworks Deployment. I look forward to our bi-weeekly meetings.

In addition to their wonderful team, the platform has allowed us to grow our knowledge base and understand our knowledge gaps. Sometimes the technical support can be slow to respond. Otherwise, we have been extremely happy with their service. We have drastically improved our knowledge management, and reduced our Tier 1 technical support workload.Show more

Sometimes the technical support can be slow to respond. Otherwise, we have been extremely happy with their service.

Anonymous

Review Source: G2

Impactful virtual chat product

June 25, 2023

AgentAsk (our internal brand for Moveworks) resolved 4,800 IT-related incidents in the month of May alone, saving end-user and service desk agent time in the process; We’ve been co-innovating with the Moveworks team on new use cases to further increase impact. No dislikes, looking to move faster with our focus on improving all first-contact experiences through process and technology advancements and Moveworks is a centerpiece for this initiative! Assisting in the reduction of L1 service desk members through the use of automating IT incidents. Expanding the product into areas like HR and deploying additional use cases through the Moveworks API.Show more

No dislikes, looking to move faster with our focus on improving all first-contact experiences through process and technology advancements and Moveworks is a centerpiece for this initiative!

Jason B.

Review Source: G2

Efficient User Experience

June 21, 2023

Advanced technology and commitment towards Feature delivery and customer engagement Providing one-stop solution for employees to find out what they want without reaching out to multiple teams.

Feature delivery and customer engagement

Shweta J.

Review Source: G2

Great way to provide self service to your customers

June 14, 2023

I like the level of support they give us and how they partner with us to improve the product. My favorite features are the ticket triage and communications features of Nexthink. If you already have a good way of deploying software, password changes, or locked accounts you will not get the full value of the product. It does take a lot of fine tuning and work to make sure it presents the correct Knowledgebase articles. We use Moveworks to help triaging tickets, password reset, account unlocks, and self-service help with our bot. The triage aspect and assignment of tickets is probably the most valuable of the processes we use at this point, but we expect to use more features over time.Show more

If you already have a good way of deploying software, password changes, or locked accounts you will not get the full value of the product. It does take a lot of fine tuning and work to make sure it presents the correct Knowledgebase articles.

Mark W.

Review Source: G2

My Moveworks experience!

June 7, 2023

Moveworks made our organizations adoption of AI achievable in a short period of time and the ROI was instantly evident. Since we launched our bot, Herbie, in late 2019 we continue to shatter our goals as we leverage more of Moveworks functionalities delighting our customers. Moveworks is growing fast and at times you can see their strain on resources. For me I have seen this with delayed followups on issues we may be experiencing. The upside to this is that they are addressing these issues and they are always looking for feedback to improve their support services. Where do I begin? We are using the platform for IT knowledge resolutions, as well as finance, and legal. This has dramatically lowered our MTTR and offloaded repeatable issues from our level 1 agents allowing them to have more engaging interactions with our customers. We also have proactive notifications around password expirations, lockouts that have helped keep our customers productive.Show more

The messaging platform has allowed us to create more engaging communications that have increased our view rates.

Moveworks is growing fast and at times you can see their strain on resources. For me I have seen this with delayed followups on issues we may be experiencing. The upside to this is that they are addressing these issues and they are always looking for feedback to improve their support services.

David K.

Review Source: G2

What Kind of Support Moveworks Offers?

Moveworks has a well-structured support knowledge base for different team members in each department. The platform has specialized guides and datasheets for departments such as IT, HR, Finance, Sales, Marketing, and Engineering teams. These guides detail the specific use cases of the generative AI platform for each team. You can also contact the support team via the Moveworks portal on platform’s website or within the control center app if you have any questions.

Email Support

Forum & Ticket

Tutorial Videos & Documentation

Moveworks FAQs

Is Moveworks legitimate?

Moveworks is a legitimate company, co-founded in 2016 by Bhavin Shah, Vaibhav Nivargi, Varun Singh, and Jian Chen, with a current valuation of $2.1 billion. Positive reviews often highlight its innovative culture and the positive impact of its AI software on operational efficiency. The company has raised $315 million in funding from prominent investors including Tiger Global, Sapphire Ventures, Lightspeed, and Alkeon Capital Management, and has been recognized on the Forbes AI 50 list for four consecutive years.

Is Moveworks worth the money?

Given its recognition, significant funding, and valuation, the program is considered valuable for companies looking to systematize their IT support through AI. Investing in the package is seen as a worthwhile investment for companies looking to improve their internal support activities and operational efficiency.

What integrations does Moveworks provide?

Moveworks provides integration with a wide range of enterprise systems and applications, enabling seamless automation of IT support tasks. While specific integration capabilities may vary, the focus is on ensuring that the program works within an organization’s existing IT infrastructure to provide comprehensive support and solutions.

What training and onboarding options are available for Moveworks users?

The company provides detailed training and onboarding for its users to ensure they can maximize the benefits of the AI chatbot. These options can include online tutorials, documentation, webinars, and in-person training sessions designed to meet an organization’s specific needs, often followed by a review session to ensure comprehension.

How does Moveworks manage distribution list creation requests?

It uses automation and AI-driven solutions to manage distribution list creation requests. This approach reduces manual input and accelerates service delivery within an organization.

How does Moveworks use AI to improve IT support?

It uses AI to automatically resolve IT support issues in real time by using natural language processing (NLP) to understand and process customer requests, providing accurate and immediate solutions without human intervention.

How does Moveworks contribute to an organization's operational efficiency?

It contributes to operational efficiency by automating the resolution of common IT support issues, allowing IT staff to focus on more complex tasks and reducing the overall resolution time for employee support requests. Responses from teams using the software indicate significant reductions in resolution times and improvements in employee satisfaction.

What makes Moveworks a leader in the AI chatbot industry?

Being recognized on the Forbes AI 50 list for four consecutive years and winning the AI Breakthrough Award for Best Chatbot Solution in 2021 underscores the company’s leadership and innovation in using AI for IT support, setting it apart in the chatbot industry.

How does Moveworks ensure the privacy and security of user data?

The privacy and security of customer data is protected through stringent security measures, including encryption, compliance with privacy regulations, and the implementation of comprehensive data governance practices.

Platforms Supported

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At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation.

Affiliate Disclosure: BeginDot is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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Moveworks Review (2025): Pricing, Pros & Cons

What is Moveworks?

What is Moveworks Good For?

Who Should use Moveworks?

Moveworks Company Details

Moveworks Demo & Media

Moveworks Top Features

Pros of Moveworks

Cons of Moveworks

Moveworks Pricing

Moveworks Price Comparison

Moveworks Alternatives

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User Reviews

Wonderful Support team

Impactful virtual chat product

Efficient User Experience

Great way to provide self service to your customers

My Moveworks experience!

What Kind of Support Moveworks Offers?

Moveworks FAQs

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