Hiver is a cutting-edge helpdesk created especially for Google Workspace that gives teams an easy-to-use and effective method of handling customer support right from Gmail. Without the need for extra software or tab switching, this cutting-edge platform enables users to monitor, manage, and collaborate on customer emails, guaranteeing a seamless and comfortable experience.
With its extensive feature set, which includes email tags, auto-assignment, templates, and analytics, Hiver helps teams increase efficiency and optimize workflows. Notably, Hiver enables managers to set up SLAs and gauge client satisfaction in addition to providing collision notifications to prevent repeated responses.
Because Hiver prioritizes security and privacy over email storage, it is a reliable option for businesses of all kinds, from start-ups to well-established corporations such as Canva, Lonely Planet, and Upwork.
