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Best Freshdesk Alternatives & Competitors

Find great alternatives to Freshdesk and the top Freshdesk competitors based on user reviews and ratings. Compare Freshdesk with similar software to find the best alternative for your needs.

Top Freshdesk Alternatives

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1.

Zoho Desk

0.0 (0)
Zoho Desk is a cloud-based customer service software that provides businesses with tools for help desk ticketing, customer support automation, and self-service, aiming to enhance customer satisfaction and agent productivity.
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2.

Ofisly

0.0 (0)
Ofisly streamlines desk and parking bookings, visitor management, and package tracking, enhancing office efficiency for hybrid and flexible workplaces.
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3.

VIVAHR

0.0 (0)
VIVAHR is a cloud-based recruitment and applicant tracking software designed to help businesses of all sizes automate their hiring process, from job posting to candidate sourcing and tracking, enhancing the overall recruitment experience.
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4.

ManangeEngine

0.0 (0)
ManageEngine is a comprehensive suite of IT management software tools designed to streamline operations, enhance security, and ensure efficient management of networks, servers, applications, and security across an organization.
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5.

SysAid.com

0.0 (0)
Get the only platform that integrates generative AI into every aspect of IT administration. in order for you to provide outstanding service. By magic.
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6.

Hiver.com

0.0 (0)
Hiver improves audio communication within Gmail, live chat, email, and knowledge bases for business communication and team collaboration.
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7.

Front

0.0 (0)
Front is a comprehensive help desk software that can help you improve the overall customer support aspect for your business.
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Replika Logo
Replika Logo
8.

Replika

1.6 (111)
Replika is an AI-powered chatbot designed to simulate human-like conversation, offering personalized companionship and emotional support to users.
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Zoho Desk

0.0 (0)
93.25%
BeginDot Score
Visit Zoho Desk
Read Reviews
Free Version
Yes
Free Trial
Yes
Min Price
$0.00
Zoho Desk is a customer service software developed by Zoho Corporation to improve customer support operations. It integrates tools for managing ticketing systems, self-service portals, knowledge bases, and automation processes. In addition, Zoho Desk supports multi-channel communication and provides advanced analytics to improve customer satisfaction and streamline support activities. Its adaptable interface and customizable workflows... Read more
Multi-Channel Communication
Ticket Management
Knowledge Base Management
Customizable Branding
Real-Time Chat
Reporting/Analytics
Workflow Configuration
CRM Integration
Social Media Integration
Third-Party Integration
  • Tight integration with Zoho products.
  • Abundance of features available.
  • Highly customizable platform.
  • Competitive pricing structure.
  • Advanced features require higher-tier plans.
  • Outdated user interface design.
  • Steep learning curve for customization.
    • Ease of Use
    93%
    Features
    93%
    Value For Money
    94%
    Support
    93%

    Ofisly

    0.0 (0)
    94.75%
    BeginDot Score
    Visit Ofisly
    Read Reviews
    Free Version
    No
    Free Trial
    Yes
    Min Price
    $1.40
    Ofisly is a workplace bookings and office management app that simplifies desk and parking spot reservations. Its user-friendly interface empowers employees to manage bookings effortlessly. By integrating tools like visitor management and package tracking, Ofisly addresses common office challenges. Designed with insights from office managers, it aims to streamline workspace operations and boost productivity, making... Read more
    Desk Booking
    Parking Spot Reservation
    Visitor Management
    Package Tracking
    User-Friendly Interface
    Mobile App
    Real-Time Availability
    Administrative Controls
    Calendar Integration
    Customizable Settings
  • Intuitive and easy to use
  • Improved parking spot management
  • Efficient desk reservations system
  • User-friendly for both employees and admins
  • Enhances overall employee satisfaction
  • Missing single sign-on (SSO)
  • No repeatable reservations feature
  • Requires frequent manual bookings
  • Limited desk booking time options
    • Ease of Use
    95%
    Features
    95%
    Value For Money
    94%
    Support
    95%

    VIVAHR

    0.0 (0)
    94%
    BeginDot Score
    Visit VIVAHR
    Read Reviews
    Free Version
    No
    Free Trial
    Yes
    Min Price
    $89/month
    What is VIVAHR? VIVAHR is a Recruitment Automation Software offered as a service (SaaS) designed to optimize the hiring process. Established in 2020 and based in Phoenix, Arizona, VIVAHR focuses on enhancing the recruitment workflow through efficient applicant tracking, robust candidate engagement, and streamlined interview scheduling. The platform aims to assist businesses globally in attracting... Read more
    50+ Free Job Boards
    Niche & Premium Job Sites
    Culture Profiles
    Candidate Scorecards
    Hiring Dashboard
    Candidate Database
    Custom User Roles
    Team Collaboration
    Insights and Analytics
    Custom Hiring Pipeline
  • This software is incredibly user-friendly
  • Building and distributing our job listing across leading online job platforms was a breeze
  • VIVAHR allows for the creation of personalized tags during resume evaluations
  • Enables setting of cultural criteria for every vacancy
  • Highly efficient and structured dashboard
  • Lacks automated email features
  • The reporting functionality of VIVAHR can be limited
  • There is no mobile application available for the platform
    • Ease of Use
    94%
    Features
    94%
    Value For Money
    93%
    Support
    94%

    ManangeEngine

    0.0 (0)
    93.5%
    BeginDot Score
    Visit ManangeEngine
    Read Reviews
    Free Version
    Yes
    Free Trial
    Yes
    Min Price
    $0.00
    ManageEngine is a comprehensive IT management software developed by the Zoho Corporation division founded in 2002. The software suite includes a wide range of network monitoring, help desk support and IT asset management applications. It is designed to facilitate the management of IT services, processes and infrastructure for businesses and organisations of all sizes. ManageEngine... Read more
    Service Desk Software
    IT Asset Management
    Incident Management
    Knowledge Base
    Mobile access
    Procurement Management
    Remote control
    SLA Management
    Self Service Portal
    Ticket Management
  • Asset management functionality.
  • Threat and vulnerability management.
  • Easy to deploy and integrate.
  • Excellent and timely support staff.
  • Useful for running patch-related reports.
  • Specific programs can be easily installed.
  • Operating system patch deployment.
  • Process automation and end-user support.
  • Unexplainable bugs.
  • Confusing installation and distribution.
  • A steep learning curve.
  • Annoying error codes.
  • Some error codes are incomprehensible.
    • Ease of Use
    93%
    Features
    94%
    Value For Money
    94%
    Support
    93%

    SysAid.com

    0.0 (0)
    94.5%
    BeginDot Score
    Visit SysAid.com
    Read Reviews
    Free Version
    No
    Free Trial
    Yes
    Min Price
    $79.00
    SysAid is an all-inclusive software solution for ITSM, Service Desk, and Help Desk that combines necessary IT tools into one product. A Help Desk, IT Asset Management, and other user-friendly tools for assessing and improving IT performance are among its many useful features. The IT Asset Management module of SysAid provides the advantages of an... Read more
    ITSM Software
    Asset Tracking
    Availability Management
    Change Management
    Configuration Management
    Contract/License Management
    Dashboard
    Incident Management
    Problem Management
    Project Management
  • Efficient incident management
  • Easy-to-use ticketing system
  • Simplified asset management installation
  • Enhances customer service
  • User-friendly GUI
  • Comprehensive reporting capabilities
  • Timely upgrade reminders
  • Unpleasant mobile user experience
  • Limited mobile access
  • Absence of on-premises mobile app
  • Poor look and feel
  • Confusing interface
  • Preferable to use MS Project for middle-size projects
    • Ease of Use
    95%
    Features
    95%
    Value For Money
    94%
    Support
    94%

    Hiver.com

    0.0 (0)
    93.25%
    BeginDot Score
    Visit Hiver.com
    Read Reviews
    Free Version
    No
    Free Trial
    Yes
    Min Price
    $15.00
    Hiver is a cutting-edge helpdesk created especially for Google Workspace that gives teams an easy-to-use and effective method of handling customer support right from Gmail. Without the need for extra software or tab switching, this cutting-edge platform enables users to monitor, manage, and collaborate on customer emails, guaranteeing a seamless and comfortable experience. With its... Read more
    Shared Inboxes
    Email Tags
    Auto-Assignment
    Email Templates
    Analytics
    Collision Alerts
    SLA and Business Hours
    Customer Satisfaction Surveys
    Secure Customer Service
    No Email Storage
  • Effective deployment of customer assistance.
  • Quick and easy to use instruction.
  • solutions specifically designed for sales teams.
  • Feature-rich and well-organized.
  • Simple email assignment and termination.
  • Absence of the unread notification icon.
  • Unprofessional and incompetent team.
  • Disruptive at the height of media attention.
  • Emails are not routinely received by clients.
    • Ease of Use
    93%
    Features
    93%
    Value For Money
    93%
    Support
    94%

    Front

    0.0 (0)
    92.5%
    BeginDot Score
    Visit Front
    Read Reviews
    Free Version
    No
    Free Trial
    Yes
    Min Price
    $59/month
    Front is a customer operations game-changer, a very handy help desk software. With its smooth integration of email familiarity and help desk efficiency, it provides support, sales, and account management teams with an all-inclusive platform. Managing customer communication across channels is made simple by automated processes and real-time collaboration tools, which guarantee that messages are... Read more
    Multi-channel messaging
    Team collaboration on customer messages
    Calendar and one-click meeting scheduling
    Basic automation
    Integrations with 3rd-party tools
    CRM integration
    Analytics
    Advanced workflows
    Smart Rules
    User and team management
    Onboarding and solution design
    Change management
    Security and compliance
  • Promptness in responding to emails.
  • Internal communication through email chains.
  • An efficient mechanism for notifications.
  • Unified inbox shared by several accounts.
  • Incorporation of apps from third parties.
  • Email templates that can be altered.
  • Thorough reporting and analytics.
  • Poor user interface.
  • Office 365 Compatibility Issues.
  • Restricted possibilities for modification.
  • Steep learning curve in the beginning.
  • Bugs and malfunctions.
  • Restricted alternatives for customer service.
    • Ease of Use
    93%
    Features
    93%
    Value For Money
    92%
    Support
    92%
    Replika Logo

    Replika

    1.6 (111)
    91%
    BeginDot Score
    Visit Replika
    Read Reviews
    Free Version
    Yes
    Free Trial
    No
    Min Price
    $5.83/Month
    Replika is an AI-infused chatbot developed by Luka, a San Francisco-based startup, gaining recognition as a prominent AI friend. It serves as a personal companion for users, engaging them in conversation. The creation of Replika, an AI companion, was led by Eugenia Kuyada, to provide emotional support to users. Luka has successfully garnered investment from... Read more
    Chats Like A Human
    Video Call Support
    Coaching
    Remembers Conversation
    Write you diary
    Generative Dialogue Model
    Immersive Experience
    Supports Voice Call
    Replika Avatar
    Replika Store
    • Good visual design 
    • AR support for real-world exploration 
    • Supports video and voice calls
    • Offers coaching support 
    • Good conversationalist
    • Privacy issue 
    • Weak customer support
    • Bad customer experience & reviews
    Ease of Use
    92%
    Features
    92%
    Value For Money
    90%
    Support
    90%
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