Document360 Review (2024): Pricing, Pros & Cons

Document360 is so easy to use and has incredibly robust functionalities that make it easy to set up a knowledge base, import and configure articles, track usage statistics and best practices, and search for information across the entire body of articles. Prior to Document360, my company used two other knowledge base platforms, and we had so many pain points with those platforms. Article updates were tedious and time consuming, which caused publication delays and wasted time on the part of the technical writers. Document360 eliminated almost all of the pain points and enabled us to provide options to customers that we couldn’t even envision with our previous providers, such as article categories and nesting, automatically created clickable table of contents of multiple header levels, embedded PDFs, and password protection at the article level. The article import process from Word is easy and doesn’t require much cleanup. The robust search functionality was an absolute game changer because it allows us to quickly identify articles that require updating based on their mention of a particular term or phrase. It also allows our customers to find information on our product’s functionalities by simply entering a word or phrase on our main page. We really appreciate that the search functionality is comprehensive — as in, if you enter a word, it will return every single article that mentions that word, regardless of where in the article the word appears. The customer support at Document360 is also excellent. Whenever we find a bug or area of concern, the support team is highly responsive and works to quickly resolve the problem, regardless of how big or small it is. We also appreciate that Document360 is always developing and releasing new features — and that these features are really useful and well envisioned. For example, Document360 just released a feature that allows you to globally find and replace a particular term or phrase, including the ability to view and approve or reject each instance of the term or phrase in each article in which it appears. This feature is useful for when our product changes its terminology, but the changes are applicable only to some parts of our article body. We spent years searching for a knowledge base platform that would enable us to spend more time writing and updating and less time wrestling with the platform, and Document360 definitely is it — and it is very reasonably priced as well! It also has a free trial period that was very useful for helping us to understand its functionalities and decide to purchase. Review collected by and hosted on G2.com.

I began with Trail and used their products. I continue to upload all of my WIP reports and any updates that need to be communicated with my team utilizing Document 360. I also value your excellent customer service whenever I need it. Keep up the great work, and please know that everyone in my professional network has my highest recommendation. Review collected by and hosted on G2.com.

Possibility of uploading pre-created materials to our knowledge base. The features are also extremely beneficial for personalizing our knowledge base. I particularly appreciate the emails from Document360 that announce new features and the quarterly meetings when we discuss any problems and see the newest features. Review collected by and hosted on G2.com.

Document360 helps me not only manage our documentation but also maintain its structure and integrity. My favorite feature is Content Reuse. Review collected by and hosted on G2.com.

The product is very flexible, allowing for unique customization in how the site is displayed and how it functions. The flexibility extends to the backend functions, like how user accounts are managed and how permissions are applied. Review collected by and hosted on G2.com.