Document360 is a cloud-based knowledge base solution designed for small, medium, and large enterprises in a variety of industries. Its primary function is to help organizations collect, collaborate on, and publish self-service knowledge bases for their products. This platform supports the creation of FAQs, API documentation, customer self-service resources, and internal documentation without the need for extensive training or reliance on technical experts.
What Is Document360 Good For?
Document360 excels at streamlining the process of knowledge management and documentation within an organization. It enables companies to efficiently create and manage FAQs, provide comprehensive customer self-help resources, and maintain an organized internal knowledge base. This tool is particularly effective in improving the customer service and support experience by providing accessible, user-friendly, and informative content. As a result, more than 80% of companies using the software experience a reduction in customer support tickets, according to multiple Document360 reviews.
Who Should Use Document360?
Document360 is ideal for organizations of all sizes, from small start-ups to large corporations, across a variety of industries, looking to streamline their knowledge management processes. It is especially beneficial for companies looking to improve customer support through self-service resources, as well as organizations looking to maintain a collaborative and up-to-date internal documentation system. 98% of Document360 users report improved documentation efficiency. Well-known organizations such as McDonald’s and Harvard University use Document360 for their knowledge base needs, demonstrating its versatility and utility in a wide range of applications.
Vcita’s customer support infrastructure helps customers solve problems by providing comprehensive guides to key product features, workflows, and partner programs. They also provide answers to frequently asked questions while maintaining direct contact with customers via the status page and live chat.
